Last updated: 26 October 2026
Is every piece really one of a kind?
Yes. Each piece is hand-sewn from leather scraps and a flower I’ve collected and pressed myself, so no two are the same. Marks, colour variations and visible hand-stitching are part of each piece’s character, not faults.
Where do you ship?
I ship to the UK, Europe and most other countries. Because the flowers are real plants, I can’t ship pieces with flowers to Australia, New Zealand, Japan, Taiwan or the United States (including Hawaii), as their biosecurity rules don’t allow it. [Window Pocket pieces have no flowers, so they can go anywhere.] If you’re in one of these countries, get in touch and we can arrange collection in London or delivery to a UK or European address.
How much is delivery, and how long does it take?
UK £4.50, Europe £14, rest of world £20, and collection in London is free. Orders are usually dispatched within 2 working days by Royal Mail with tracking.
Will I pay customs fees?
Possibly, if you’re outside the UK. Duties and import taxes are charged by your country and aren’t included in the price. I always describe the flower accurately on the customs form, so parcels may be inspected, which can cause delays. Please check your country’s import rules before ordering.
Can I return a piece?
Yes, within 14 days of receiving it, for any reason. Email me first, then send it back unused in its original packaging. Return postage is paid by you. Custom orders can’t be returned unless they’re faulty.
What if my piece arrives damaged?
Email me within 30 days with photos. I’ll offer a refund, repair or replacement and cover the return postage.
Do the flowers fade?
Yes, slowly, with light exposure. This is natural and part of how the piece ages. Keeping it out of direct sunlight helps.
How do I look after the leather?
Avoid soaking it. If it gets wet, let it dry naturally away from direct heat. Each leather is treated differently, so test any cream on a small hidden area first.
Can you repair the stitching?
Yes, on any KLE piece. Repairs are free within the first 12 months. Just get in touch.
Do you take custom orders?
Yes. I’ll send a quote first. A 50% deposit starts the work, and the rest is due when the piece is ready. Custom pieces usually take 2 to 4 weeks, plus delivery.
Can I put my own photo in a Window Pocket?
Yes. Send me the image you’d like and I’ll set it into the window. It’s only used to make your piece and is never shared.
Do you sell wholesale?
Yes. Email klenikmaia@gmail.com for the wholesale catalogue.
Still have a question?
Email klenikmaia@gmail.com and I’ll reply within 5 working days. You can read the full terms and conditions.